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Take out your phone battery and the microSD card if you have one installed. Solution: This boot loop problem may be caused by a corrupt software due to the interrupted software update. I have tried the troubleshoot listed here for fully charging the battery, wiping the cache, trying again, etc. when i tried to solve the issue with a firmware recovery, i got the message and now my issues are worse because it won’t fully boot. It was also around this time when i began having problems with glitches and reboots. I can only assume that the OTA upgrade to lollipop that dropped back in october happened while i slept because i had the phone set to auto upgrade and have wifi. It will boot loop and never really start up and let me input commands. I am uncertain which version my phone is really on because I cannot successfully and completely boot the phone. It gets to about 85% complete and then displays the dreaded message. Problem: My phone will not complete the firmware upgrade and initialization. After the factory reset has finished try to update your phone software again. If your phone is still getting the same error then I suggest you backup your phone data then do a factory reset. If the problem persists then download the Samsung Smart Switch software to your computer then use this to update your phone software. Try updating your phone software while connected to a different Wi-Fi network. In cases like this where you get a network server error the problem is usually caused by the Internet connection. Once your phone has satisfied both conditions it’s time to troubleshoot the problem. Solution: To be able to get the official Samsung software update for your device you should make sure first that your phone is not rooted or not running on a custom software. Try again later or go to samsung kies on your pc to update your device” I downloaded both kies 3 and kies on my pc but both said my device was unsupported… I then contacted samsung and all they said was to do a soft reset then try again…. Whenever I try to update it it’s says “unable to update software. Problem: My galaxy s5 is still on version 4.2.2 but it can’t update. You may also reach us at our Facebook and Google+ social media accounts. If you would like to browse the previous parts in this series then check out this link. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given. This is a free service we are offering with no strings attached. We will be more than happy to assist you with any concern that you may have with your device. If you own a Samsung Galaxy S5 or any other Android device for that matter then feel free to contact us using this form. In this latest installment of our troubleshooting series we will tackle the Galaxy S5 unable to update software and other related problems. While most owners don’t experience any issue when updating their phone software others however are having a hard time getting the updated software on their phone. In the coming months the Android Marshmallow update will become available for this phone. This model for example was released running on Android KitKat but has now been updated to Android Lollipop. These updates are released to enhance the feature of the phone, provide more security, or fix some known bugs that are present on the device. NOTE: Kies 2.6 is only available for use on a Windows® platform.If you own the #Samsung Galaxy #S5 then you probably have gotten a notification to update your phone software. You will be taken through the backup process to preserve all of your data. A pop-up message may also display when you connect your device to Kies. Click Firmware upgrade to start the upgrade process.Ĥ. When a new version of firmware is available, you will see a notice on the Basic information tab.ģ. Firmware upgrades are available only when you connect your device via USB.Ģ. Connect your device to your computer using the USB cable. For additional assistance, please contact your PC manufacturer or Samsung device seller.ġ.Connect your USB cable directly to your PC and not through a hub.Close all running programs prior to opening Kies 2.6.Ensure that there is only one version of Kies downloaded onto your PC.Prior to connecting your device to your PC, review the following information to ensure your connection runs smoothly. In addition, each device model model maintains a separate FAQ with device update instructions. NOTE: A software update will not be available unless you are on an approved Samsung OS and model that is recognized by Kies. An update may not be available for your device due to wireless-service-provider limitations, lack of update, or unsupported models. IMPORTANT: Visit Samsung Support and locate your specific device for detailed upgrade instructions.
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